Iniala

This is a review about Essensi Spa at Iniala I absolutely loved the small spa. It is very clean. The best thing is that children are allowed only in certain hours so I enjoyed having some quiet time for myself. I had an excellent abhyangam massage done by Supita. Her hands did wonders on my whole body, especially my legs. The massage was very relaxing and I almost slept. Thank you for your hard work!

Very well served at Dee spas

Quite exceptional. I travel all the time and almost never leave reviews, but Iniala is something special and worth the shout-out. Perched in a perfect location overlooking the beautiful harbor and steps away from the historic center, this charming small property really checks all the boxes. We had a lovely modern room (with a thoughtful upgrade by the hotel) that was super comfortable (great bed and bathroom) yet fit the vibe of the historic building. Great breakfast with beautiful views, lovely spa, etc. But the biggest call-out is the staff. Literally everyone was friendly, helpful and going above and beyond to make us welcome - from a nice glass of bubbly at check-in to warm service in the resto to excellent work by the housekeeping and bell staff. (When they noted that we liked the local honey at breakfast, we returned from touring to find a gift jar and a lovely note in our room). Those little touches are increasingly rare - and this was some of the best service I’ve encountered anywhere in the world. (It really makes me want to try their property in Thailand). Super impressive all around.

**NOTHING TO DO WITH HOTEL STAY** Essensi Spa is nothing but a worthless scam that... Took our money(170€ for couples magical journey) Ruined our reservation(with only 48 hours notice after being booked for almost 3 weeks) Were insanely rude over the phone(yelling and saying that they had told us it would only be 55min even though I paid for 80min, which they did not tell us, only that they cannot do 10am anymore and we must come at 9am) Lied to us(said we must come early for maintenance, but we saw another couple getting ready at our originally scheduled time, as well as saying if we came at 830 we could get the full 80min, but they didn't even do the 55min) Left one of us with bruises(upper left arm) Didn't listen to what we wanted(completely missed my wife's shoulder that she explicitly asked for attention to, and caused damage to my leg where I explicitly said and showed DO NOT TOUCH because of an injury with nerve damage, and scoffed when I winced and took my leg away in pain) Again, barely gave a 50min massage when I had paid for an 80min massage(55min plus an extra 25min) Rushed us out of the spa facilities for the next couple(never in my life have I seen a spa with only a place for 2 people to sit and enjoy while the previous people are rushed out with less than an hour of facility enjoyment) Overall, this was the worst massage experience I've ever had. This is the first time in a long while my wife and I were really able to splurge on ourselves, and it was completely ruined. Again, we never actually stayed at the hotel and the workers there were quite helpful in regards to finding where we were going. It's the spa being run from the basement, Essensi, that this review is about. So unprofessional.

My husband and I spent a night at the Iniala and it was absolutely stunning. The whole experience was incredible, I've never met a team of hotel staff who go out of their way to make you feel pampered. Their professionalism and eye for detail just makes you feel like royalty from the minute you step into the hotel. The most luxurious and welcoming hotel experiences we've ever had.

Tastefully decorated, with top-notch staff service. Excellent room with a few minor details that could be improved, but still excellent. Great location, they help with any request and make you feel very special. As a suggestion for the hotel, since it's an international destination, nobody speaks Spanish. Although that's generally the case in Malta.